Field Service Engineer | Abberior Instruments America

Abberior is a leading manufacturer of superresolution microscopes and fluorescent dyes. Founded by a Nobel Laureate and his lab members, Abberior places innovation and excellence at the heart of everything we do.

Abberior is:

• 100% owned by scientists
• 100% managed by scientists
• 100% controlled by the inventors and developers of STED, RESOLFT and MINFLUX
• 100% determined to advancing the life sciences to the benefit of humankind

Job Description

Abberior Instruments America (a subsidiary of Abberior Instruments GmbH) is expanding its team of Field Service Engineers (FSEs). Our FSEs work closely with their counterparts in Germany, the local US team, and with our customers. FSEs are the main point of contact for our customers for all service and maintenance related activities.

This is a customer-facing role providing on-site and remote services that include installation, maintenance, diagnosis, and repair of Abberior’s instruments. It is a great opportunity for early career professionals with instrument operation exposure and knowledge of physics principles. No field service experience is required—Abberior provides extensive training and support for our engineers.

Your Tasks

• Field service for Abberior superresolution microscopes
• Coordination of maintenance activities with customers
• Remote support for Abberior superresolution microscopes
• Independent technical diagnosis, repair, and calibration of the microscopes
• Installation of new microscopes, components, and/or upgrades
• Installation of demo microscopes as a part of the sales process

Your Qualifications

• You hold a degree in the life sciences, physics, or engineering
• You work independently, analytically, and are goal-oriented
• You have hands-on experience with fluorescence microscopes
• Preferred: General knowledge of different fluorescence microscopy methods such as STED, STORM, and confocal imaging
• Preferred: Experience in technical after-sale service including field service and direct customer communications

We Offer

• A highly valued and responsible position with self-coordinated and flexible working conditions
• Extensive training to get to know our microscopes in all details
• Ability to implement your own ideas and pursue personal development opportunities
• Flexible working hours
• Competitive salary and benefits package
• A collegial company culture with a flat management structure and quick decision-making processes

To apply, submit your resume and cover letter to [email protected]. Please include your earliest possible starting date and salary expectations. Abberior is an Equal Opportunity Employer.

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